Description
The remote support service will provide access to your system to access and carry out support in the following section of your Hik-Connect linked devices.
Functionalities managed via the Remote Support Package are listed below.
Remote Device Configuration
Remote Live-View and Playback
Remote Password Recovery and Reset
Remote Firmware Upgrade
As part of the service you will have access to skilled support technician’s for a total time allocation of 3 hours per annum [approximately 12 support calls]
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