FREQUENTLY ASKED QUESTIONSThis is where we answer your questions and assist you with your troubleshooting

In the UK, the vast majority of CCTV are operated by private individuals and companies, especially to monitor the interiors of shops and businesses.

The total number of local government operated CCTV was around 52,000 over the entirety of the UK, according to the Freedom of Information Act 2000 requests.

In 2002 UrbanEye published a study by Michael McCahill and Clive Norris extrapolated the number of CCTV in Greater London to be around half a million (500,000) and the total number of CCTV in the UK to be around 4,200,000. According to their study estimated there is one CCTV camera for every 14 people in the UK. For several years it has been acknowledged that the methodology behind this figure is flawed, it has been widely quoted.

CCTV (closed-circuit television) transmit signals which are not publicly distributed,only a small number of people being able to access it and primarily used for surveillance and security purposes. CCTV relies on strategic placement of cameras, and observation of the camera’s input on monitors somewhere. Because CCTV cameras communicate with video recorder and/or monitor across private coaxial cable runs or wireless communication links, they gain the designation “closed-circuit” to indicate that access to their content is limited by design only to those able to see it.

If you want to protect your business, home or any other private property, CCTV has never been as accessible as it now.
With low prices, easy installation and the technology allowing you to get HD media now is a good time to invest in a CCTV system.

Working in conjunction with an alarm system, CCTV makes a great deterrent for would be thieves.
If you are looking to purchase CCTV for your business there are even more reasons why you should have one installed.

With a CCTV installed at your business premises you will be able to help ensure your employee and customer safety, maintain security around any stock, protect your property or even keep an eye on your staff.

Knowing which CCTV Camera to use for which application can be tricky.

The majority of our cameras can be used in most common scenarios. We would recommend fixed lens cameras as standard as you do not need to adjust the zoom and focus of these.

All of the external cameras we  have IR built-in as standard so they will work with no light with differing ranges in IR distance depending on the camera model.

DVR is short for Digital Video Recorder, a device that records CCTV camera footage onto one or more hard disks.

It has a number of BNC connections to connect to the cameras. Our DVR’s can support 4, 8, 16 and 32 channels (connections) on the BNC ports whilst several of our NVR’s can also connect to IP cameras over the network.

NVR is short for Network Video Recorder, an IP cameras recording device.

An NVR offers that same functionality as a DVR, as it records CCTV camera footage, but it is tailored for IP CCTV cameras.

IP cameras are the latest technology in CCTV cameras and can achieve higher resolution than standard HD CCTV cameras.

They transmit digital signals so can directly connect to switches on the local network. As these can connect directly to switches you can actually run an IP CCTV system over an existing computer network.

Ethernet network cables consist of several twisted pairs inside the outer jacket.

On some networks power can be transferred through one set of pairs to power devices, this is called PoE (Power over Ethernet).  IP Cameras utilizes PoE so that only one cable needs to be run, saving both time and effort.

When viewing remotely it is important to have good upload speed as you will be streaming footage from the NVR/DVR.

For this reason we would say that 2mb should be the minimum upload speed required in order to view remotely.

This depends on the number of cameras recording at the same time and the level of quality/detail they record at.

This will also depend on how big your hard drive is. If you require us to spec up a system to record for a certain amount of time please contact our support team.

With our recorders you can also save recording space by only recording when motion is detected.

Your DVR/NVR will overwrite the old data when the hard drive is full.

This means the recorder will continuously record the latest footage.

The hard drive is the essential device for storing your recordings as external storage will not work. External storage devices can only be used to export data and store it.

External storage devices can only be used to export data and store it.

Checks to perform:

1. Check that you can calmly hear the disk spinning. Any screeching or jolting in the noise of its spin will indicate it’s not rotating correctly.
2. Ensure you are using the supplied power supply and that it is working.
3. Login into the recorder and check the storage/HDD option to see if the hard drive is being read. This will show you the remaining and total capacity if it’s working.

Should it be displayed, then it could be an issue with your recording settings. Should none of these checks indicate if the hard drive is working correctly, then you will need to contact us on the following: support@brisstech.co.uk

Should the hard drive indeed be faulty, the best solution is to replace the hard drive. Make contact with us via email support@brisstech.co.uk or call to book a technician.

Our IP cameras are quite easy to install, just simply connect your camera with network cable to an NVR, and make sure the NVR is connected to a router.

The image will take around 30 seconds to be displayed. If the IP cameras are not being connected to the NVR directly then a POE switch can be used to provide power to the cameras. Once on the network you will have to run the search option on the NVR menu and select the cameras you want to add to the system.

Depending on the Hardware there are corresponding apps (such as Hikconnect). These can be used to can connect to any of our recorders as long as there’s a network connection.

HikConnect is available on both Apple and Android devices as well as Mac & PC.

Speak to your Technician to assist with setup.

Yes, as long as there is network connectivity then you can use the Device Software (such as Hikconnect) on your mobile device to view live or recorded footage.

Yes, there is a hard limit which is in its hundreds but we wouldn’t recommend more than 5 users login on a normal network due to network congestion.

This is due to the bandwidth taken by each user streaming all the video footage for each camera.

Provided that the DVR/NVR system has a microphone attached then this is possible.

Yes, you can digital zoom on any camera.

If you require optical zoom then this is only available on a MOT or PTZ camera.

Once power is back up the DVR or NVR will power back up.

If powercuts are frequent in your area we recommend using an uninterruptable power supply (UPS).

With the majority of our cameras there will be some visible red LED’s visible at night.

This red light is the infrared light that allows the cameras to see in the dark.

Yes, through the USB port, which is on the back of the DVR/NVR.

You can also backup specific recordings to your mobile device using the App.